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Art, Music and a Robot: Inspirational Quad Cities Program Brings Cancer Patients to the Figge Art Museum on a Beam named “Genie”

Art, Music and a Robot: Inspirational Quad Cities Program Brings Cancer Patients to the Figge Art Museum on a Beam named “Genie”

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New York Times Upfront Features How Beam Helps French High Schooler Attend Class

New York Times Upfront Features How Beam Helps French High Schooler Attend Class

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PLANNING YOUR ANNUAL CONFERENCE CALENDAR? PUT BEAM ON THE BOOKS

Planning Your Annual Conference Calendar? Put Beam on the Books

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3 UNEXPECTED WAYS TELEPRESENCE CAN IMPROVE THE WORKPLACE

3 Unexpected Ways Telepresence can Improve the Workplace

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This Thanksgiving, We’re Thankful To Bring Families Together

This Thanksgiving, We’re Thankful To Bring Families Together

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How This K-12 School Aced Its Collaboration Challenges With Beam

How This K-12 School Aced Its Collaboration Challenges With Beam

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Beam Brings High School Student to Class While She Fights Cancer

Beam Brings High School Student to Class While She Fights Cancer

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Home is Where the Smart Is: Technology That’s Innovating How We Live

Home is Where the Smart Is: Technology That’s Innovating How We Live

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9 Halloween Costume Ideas to Make Your Beam Boo-tiful

9 Halloween Costume Ideas to Make Your Beam Boo-tiful

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How Beam Helps an RV Manufacturer Drive More Sales

How Beam Helps an RV Manufacturer Drive More Sales

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Beam Changes How OAC Collaborates

BEAM CHANGES HOW OAC COLLABORATES

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Our Corporate Culture of Connection & Collaboration: A Day in the Life of Beam

Our Corporate Culture of Connection & Collaboration: A Day in the Life of Beam

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7 EASY WAYS TO MAKE YOUR BEAM AT HOME

7 Easy Ways to Make Your Beam at Home

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Keeping Families Together - With Beam, You Can Come Home to Mom Again

Keeping Families Together - With Beam, You Can Come Home to Mom Again

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Going Out With a Bang: We Salute “Shelbot” & 12 Years of The Big Bang Theory

Going Out With a Bang: We Salute “Shelbot” & 12 Years of The Big Bang Theory

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Beam Goes Back to School: 4 Academic Ways Telepresence Technology is Changing the Education Experience

Beam Goes Back to School: 4 Academic Ways Telepresence Technology is Changing the Education Experience

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Celebrating Labor Day & How Technology Shapes The Rising Remote Workforce

Celebrating Labor Day & How Technology Shapes The Rising Remote Workforce

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Can Online Learning Compete With Traditional Education?

Can Online Learning Compete With Traditional Education?

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Beam Celebrates Senior Citizens Day

Beam Celebrates Senior Citizens Day

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SunBeam: Highlights from Our Summer Vacation

SunBeam: Highlights from Our Summer Vacation

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“Undesigning Disability:” Creative Insights on Cultural Accessibility & Inclusion

“Undesigning Disability:” Creative Insights on Cultural Accessibility & Inclusion

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5 Ways to Care for Your Telepresence Robot

5 Ways to Care for Your Telepresence Robot

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5 WAYS BEAM ADDS THE WOW FACTOR TO YOUR CUSTOMER EXPERIENCE

5 Ways Beam Adds the Wow Factor to Your Customer Experience

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UPDATE: Alice Wong Continues in Her Crusade for Disabled Americans

UPDATE: Alice Wong Continues in Her Crusade for Disabled Americans

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World Cup Update: Beam Plays for a Worldwide Team

World Cup Update: Beam Plays for a Worldwide Team

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5 Indispensable Office Tools to Help You Ace Your Productivity

5 Indispensable Office Tools to Help You Ace Your Productivity

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4 Times Beam Helped Kids Make Life-Changing Connections

4 Times Beam Helped Kids Make Life-Changing Connections

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How VMWare Connects Colleagues and Community Members Across the Globe

How VMWare Connects Colleagues and Community Members Across the Globe

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How Technology Makes Life More Accessible for Those With Disabilities

How Technology Makes Life More Accessible for Those With Disabilities

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We Won Two Telly Awards for Our BeamPro 2 video!

We Won Two Telly Awards for Our BeamPro 2 video!

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At OAC Services, Beam is Part of the Team

At OAC Services, Beam is Part of the Team

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CLASSROOM CONNECTIONS: THE LATEST IN EDTECH

Classroom Connections: The Latest in EdTech

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Aging in Place Was Top of Mind at ATA18

Aging in Place Was Top of Mind at ATA18

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Setting the Tone for Innovation: How STEM Leader Carnegie Learning Uses Beams

Setting the Tone for Innovation: How STEM Leader Carnegie Learning Uses Beams

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HOW ONE PHYSICIAN RUNS 4 OFFICES WITH TELEMEDICINE TECH

How One Physician Runs 4 Offices with Telemedicine Tech

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4 Secrets to Being an Effective Remote Leader

4 Secrets to Being an Effective Remote Leader

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The Future of Work Cares Less About Your Age Than Ever Before

The Future of Work Cares Less About Your Age Than Ever Before

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THE WORKPLACE OF THE FUTURE IS ALREADY HERE

The Workplace of the Future is Already Here

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5 Unexpected Ways to Use Beams

5 Unexpected Ways to Use Beams

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A HEALTHY TURNOUT AT HIMSS 2018: OUR FAVORITE MOMENTS

A Healthy Turnout at HIMSS 2018: Our Favorite Moments

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YOUR BRAIN, YOUR CAREER, AND YOUR WORLD - OUR TOP SESSIONS AT SXSW

Your Brain, Your Career, and Your World - Our Top Sessions at SXSW

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The Latest IoT and AI Impacting Health Tech, Wearables

The Latest IoT and AI Impacting Health Tech, Wearables

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Four Unforgettable TED Talks Delivered on Beam  

Four Unforgettable TED Talks Delivered on Beam

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The Latest in Home and Workplace Health Tech

The Latest in Home and Workplace Health Tech

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Long Distance Love Gets a Boost From Beam

Long Distance Love Gets a Boost From Beam

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The Benefits of Being a “Cyborg”

The Benefits of Being a “Cyborg”

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CES 2018 in Pictures: A Successful Debut of the BeamPro 2!

CES 2018 in Pictures: A Successful Debut of the BeamPro 2!

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Now Making Its Debut at CES: The BeamPro 2

Now Making Its Debut at CES: The BeamPro 2

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All Aboard - Getting the Most of The Remote Work Trend

All Aboard - Getting the Most of The Remote Work Trend

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TOP TIPS FOR TACTFUL TELEPRESENCE USE IN TODAY’S WORKPLACE

Top Tips for Tactful Telepresence Use in Today’s Workplace

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How Our Own Remote Retail Clerks Are Changing “In-Store” Experiences – For Good

Beam Product Specialist Austen Trainer will tell you that he spends his time working at our Palo Alto, CA Suitable Technologies Beam Store educating people about telepresence technology: the general concept, specific uses, and technical details.

What he might not mention is that he’s actually physically more than 100 miles away from the store at his home in Davis, CA, sitting in his favorite chair, wearing a pair of comfy sweats, answering questions about Beam, with his dog at his side.

This is just one of the perks about Beaming into work, or any other remote location for that matter. In fact, we decided that having an entirely remotely operated storefront would be one of the best ways to drive home the reliability that Beam technology brings to the table. It’s been over 2 years now and the store still is a destination for many tech seeking companies visiting downtown Palo Alto.

Thanks to the positive response – the store is even a stop on some Silicon Valley tech tours – it’s now a permanent retail location fully staffed by remote workers like Austen in Davis and Kema Johnson, who Beams in from her home in Denver, CO.

The future of robots – in customer service, retail, and beyond

Like Austen, Kema appreciates being able to work remotely and also feels empowered by the innovations in the retail industry that she’s ushering in as a Product Specialist and Beam Pilot.

“If we have done our job right, you, the customer, should walk out of the store inspired, whether it’s seeing how you can spend more time with your relative who lives abroad; how you can have the ability to attend meetings that you may have not been able to; how much being able to Beam somewhere reduces your frustration and alleviates the cost of traveling… there are so many applications I have yet to think of but that always emerge as I talk to the visitors who come into the store.”

While tech-savvy sales processing is certainly part of the daily equation, having fun with customers and seeing how people react to interacting with a telepresence robot is what keeps the job interesting and unpredictable.

“People really lose their inhibitions when they think you’re a computer program,” says Austen. “The number one question I get is, ‘Wait, is that real?’, followed closely by ‘What’s to stop me from stealing you?’ or ‘What are you going to do now?’ as they cover the camera with their hand.”

Store manager Michelle Posey, who oversees the 12 Product Specialists, encourages her staff to get outside to mix and mingle with pedestrians – and on occasion, take a jaunt outside to visit nearby retailers.

“Recently we decided to venture around downtown Palo Alto on Beam and visit our neighbors at the store C.R.E.A.M. We rolled across the street, and waited in line patiently with the other patrons on a busy Saturday night, and once we got to the counter, ordered a bunch of ice cream sandwiches for our guests back at the Beam store.”

c r e a m

And while all customers may not get to enjoy a “Beam ’n Cream,” what they do get at the Beam store is to experience the future of customer service robots in retail, which is now being tested in other stores.

Beaming has its benefits

As for our Product Specialists, the perks go beyond being able to work from the comfort of their own homes and delight customers with the novelty of interacting with a telepresence robot.

When Austen first started working at the Beam store, he had been living in Southern California for a couple of years and hadn’t seen his dad for most of that time. One day his father had business in the Bay Area, so he stopped by to see Austen “in person.”

“It was awesome to get a chance to use Beam to connect with my own family, and it really confirmed my faith in the product,” Austen says.

For Kema, hearing customers’ stories and helping them see how profoundly Beam can change their lives is the most gratifying part of the job.

“I sold a Beam to a family who had an elderly relative with dementia who lived in a different state from them. Their entire family is now able to eat dinner with Grandma and check in on her as much as they’d like without her having to do anything at all. It is a powerful concept to have the Pilot in complete control from their smartphone, smart tablet or computer.”

At the end of the day, the life of a Beam Product Specialist is anything but remote; it’s a powerful way to make real-world connections, both professional and personal.

The Beam Store is located at 425 University Avenue, Palo Alto, CA 94301, (855) 200-2326. Come visit us in person, or Beam into the store!