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Mobile Application

Beam Mobile App - App Crash

Is your Beam mobile app crashing upon entering your login credentials? 

The Beam mobile application does not currently support IPv6 address assignment. If your cellular provider does not convert the assigned IPv6 address to IPv4 preemptively, the mobile application will fail to launch at login. 

As it stands, T-Mobile is the only known service provider that does not use the necessary adaptation protocol to convert IPv6 addresses; therefore, T-Mobile users are most commonly affected by this issue.

Connect your mobile device to a local WiFi network as an alternative solution. 

For additional information, chat with us online or email our Customer Success Department at This email address is being protected from spambots. You need JavaScript enabled to view it.