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Errors & Troubleshooting

Unable to reach server. Local network problem or server is down.

If you are receiving the error "Unable to reach server. Local network problem or server is down." please consider the following potential causes:

  1. Proxy Server Filtering
    - The pilot's network proxy may be blocking communication to and from our infrastructure. If your network utilizes a proxy server:
    1. Launch your Beam Application
    2. Choose "Options" > "Network" from the main menu
    3. For "Proxy for HTTPS/XMPP" choose "Use system-wide configuration" from the drop-down menu
    4. Retry the login process
    5. If the error persists, change "Proxy for HTTPS/XMPP" to "Custom configuration"
    6. Enter your proxy server address and port
      See links below to locate the IP address for your proxy server or contact your IT team for assistance
      Locate Proxy Server IP Address - Windows  
      Locate Proxy Server IP Address - MAC

  2. VPN Connection 
    - The pilot's VPN connection may not be supported. If you're using an active VPN:
    1. Disconnect from the VPN and retry the Beam login
      1. If VPN is required, contact your IT/Network administrator to ensure necessary ports are open on the corporate network

  3. Network Connection Instability
    - Insufficient bandwidth or no connection can result in service interruption. To check your connection:
    1. Perform a speed test:
      1. Open a new browser window to to verify your network speeds are sufficient.
        1. At a minimum, you should receive 1 Mbps upload and 1 Mbps download.
If the error persists, chat with us online or email our Customer Success Department at This email address is being protected from spambots. You need JavaScript enabled to view it.